Privacy Policy
As a brand under Chengdu Ada E-commerce Co., Ltd. focusing on the fashion clothing field, "Cursopolitica" has always placed the security of consumers' personal information and privacy protection at the core of its services. We are well aware that in the global digital shopping environment, your personal information such as name, contact details, and delivery address is not only a necessary foundation for completing transactions, but also an important right that needs to be strictly protected. To help you clearly understand how we collect, use, store, and protect your personal information, as well as the rights you have regarding your own information, we have formulated this privacy policy in accordance with relevant laws and regulations and combined with the actual business of the brand (covering the global sales and shipping services of products such as long dresses, midi dresses, and knitted tops). It aims to provide you with a transparent and secure explanation of information processing, allowing you to fully understand and independently control the processing method of your personal information when using the official "Cursopolitica" website (www.cursopolitica.com) and related services.
1. Scope and Methods of Personal Information Collection
- Basic Transaction Information: When you place an order to purchase products on the official website, we will collect your name, mobile phone number, email address, and delivery address (including country/region, city, street, postal code, etc.) to complete order generation, logistics and shipping, and after-sales communication. Such information is proactively filled in and submitted by you during the order placement process. If you choose not to provide necessary information (such as delivery address and contact details), you will not be able to complete order payment and product delivery, but this will not affect your ability to browse the basic product information on the website.
- Account Registration and Login Information: If you choose to register a "Cursopolitica" account, in addition to the above-mentioned basic information, you need to set an account password (we will encrypt the password to ensure storage security); if you log in through a third-party account (such as Google Account, Apple ID, etc., subject to the website display), we will only obtain basic identity identification information such as the nickname and avatar authorized by the third-party platform, and will not access other private data of yours on the third-party platform.
- Browsing and Usage Behavior Information: To optimize the website page layout and improve the accuracy of product recommendations, we will automatically collect your browsing data through the website backend system, including the product pages you visit, stay duration, click operation records, search keywords, as well as the device information you use (such as device model, operating system version, browser type, IP address, network operator) and location information (only used to determine your country/region to match the corresponding logistics and language services, and no precise geographic location will be obtained). Such information is processed in an anonymized and aggregated manner and is not directly associated with your personal identity.
- After-sales and Communication Information: When you consult about product sizes, logistics progress, or after-sales issues via the contact phone (+86-19985607817) or email (customer@cursopolitica.com), we will record your consultation content, communication time, and relevant order number to facilitate subsequent follow-up on the problem handling results and ensure service continuity. If you proactively provide other information during communication (such as product usage feedback, size suggestions), we will also record it for optimizing products and services.
2. Purposes and Scenarios of Personal Information Usage
- Ensuring the Smooth Completion of Transactions: The collected information such as name, delivery address, and contact details will be directly used to generate orders, arrange global logistics and shipping (e.g., cooperating with international logistics service providers such as DHL and FedEx), inform you of the logistics tracking number and delivery progress, and at the same time, facilitate us to communicate return, exchange, or refund solutions with you when there are after-sales issues with the products.
- Optimizing Website Service Experience: Based on your browsing behavior information, we will analyze user preferences (such as the frequency of attention to a certain style of long dresses), adjust the display order of website product categories, and optimize the response speed of the search function; at the same time, according to your region, we will automatically match the website language (such as English, Spanish, etc.) and logistics time description to reduce your operation costs.
- Fulfilling the Obligation of Information Notification: When our service policies (such as return policy, logistics rules) change, or when there are order abnormalities (such as temporary out-of-stock, logistics delays), we will send notifications via your reserved mobile phone number or email to ensure that you obtain key information in a timely manner and avoid damage to your rights and interests.
- Compliance and Security Assurance: When necessary (such as responding to regulatory inspections, handling user complaint disputes, and preventing fraudulent order risks), we will use your personal information for identity verification and transaction authenticity checks to maintain the normal operation order of the platform and protect the legitimate rights and interests of you and other users.
3. Storage and Protection Measures of Personal Information
- Storage Period and Location: Your personal information will be stored in our designated secure servers, and the storage location is within the territory of China (in compliance with relevant regulations on cross-border data transmission). The storage period is the cycle of completing the order transaction and after-sales support (usually 1 year after the order is completed). After the expiration of the period, we will anonymize your personal information (delete identity identifiers such as name and mobile phone number) or destroy it in accordance with legal and regulatory requirements, and will no longer use it for any purposes unrelated to transactions.
- Technical Security Protection: We adopt multiple encryption technologies (such as SSL transmission encryption, data storage encryption) to ensure the security of your information during transmission and storage, preventing unauthorized access, theft, or tampering; at the same time, we set strict access permission controls for the website backend system, and only authorize necessary staff (such as order processors, after-sales specialists) to access relevant information when performing their job duties, and all operations will leave log records for easy traceability and verification.
- Security Control for Third-party Cooperation: In businesses such as global logistics and payment processing, we will share some necessary information (such as delivery address, order amount) with cooperating third-party service providers (such as logistics companies, payment institutions), but only allow them to use this information to complete cooperative matters. We will also sign a confidentiality agreement with third parties, requiring them to comply with information protection standards as strict as this policy and prohibiting the use of information for other purposes. If you want to know the list of specific cooperating third parties, you can consult us via email (customer@cursopolitica.com).
4. Your Rights to Personal Information and Exercise Methods
- Right to Query and Correct Information: You can log in to the "My Account" page on the official website at any time to query your personal information (such as the list of delivery addresses, order history); if you find errors in the information (such as incorrect mobile phone number entry, changed delivery address), you can directly modify it on the page or inform us via the contact phone (+86-19985607817), and we will assist in verifying and correcting it within 1 working day.
- Right to Delete Information and Cancel Account: If you want to delete some non-essential information (such as historical delivery addresses), you can operate independently in the account backend; if you need to cancel your "Cursopolitica" account, you need to submit a cancellation application via email (customer@cursopolitica.com) (you need to provide the mobile phone number or email bound to the account to verify your identity). We will complete the account cancellation within 3 working days and delete all personal information associated with the account (except as required by laws and regulations). After cancellation, you will no longer be able to log in to the website using this account.
- Right to Refuse and Withdraw Authorization: You can refuse us to collect browsing behavior information or location information by adjusting device settings (such as disabling browser cookies, turning off location services); if you have previously authorized us to use a certain type of information (such as receiving marketing notifications via email), you can reply "unsubscribe" via email or turn off relevant permissions in the account settings, and we will immediately stop the use and push of such information.
5. Update and Notification of Privacy Policy
- Policy Update Mechanism: If changes to the content of this privacy policy are required due to revisions to laws and regulations or adjustments to brand business (such as adding new service functions, expanding cooperating third parties), we will publish an update announcement in a prominent position on the homepage of the official website, clearly marking the update date and major changed clauses; if the changed content involves your core rights and interests (such as expanding the scope of information collection, changing the purpose of use), we will send a special notification via your reserved mobile phone number or email to ensure that you fully understand the changed content.
- Policy Effective Date: This privacy policy shall take effect from the date of publication. If you continue to use the "Cursopolitica" website and services after the policy update, it shall be deemed that you have read, understood, and agreed to the updated policy content; if you do not agree to the changed clauses, you may choose to stop using the relevant services, but this will not affect the legitimate rights and interests you have already obtained based on the original policy.
6. Feedback and Handling of Information Security Issues
If you find that your personal information has been used without authorization or leaked, or have any questions about this privacy policy (such as information processing methods, right exercise procedures), you can contact us through the following methods:
- Contact Phone: +86-19985607817 (9:00-18:00 Beijing Time, working days)
- Contact Email: customer@cursopolitica.com (we will reply to your feedback within 2 working days)
We will give priority to verifying the issues you feedback. If it is confirmed that there is an information security risk, we will immediately take measures (such as freezing the abnormal account, investigating the source of the leak) to control the spread of the risk, and promptly inform you of the processing progress and results to ensure that your information rights and interests are effectively protected.
Brand and Company Information
- Brand Name: Cursopolitica (Affiliated to Chengdu Ada E-commerce Co., Ltd.)
- Affiliated Company: Chengdu Ada E-commerce Co., Ltd.
- Head Office Address: Room 2, 11th Floor, Building 6, No. 222, Juguang Road, Guihu Street, Xindu District, Chengdu City, Sichuan Province