Terms of Service

As a fashionable clothing brand carefully built by Chengdu Ada E-commerce Co., Ltd., "Cursopolitica" has always taken consumers' shopping experience as the core. Relying on a professional operation team and a sound supply chain system, it provides consumers around the world with clothing products covering core categories such as long dresses, midi dresses, and knitted tops, while launching comprehensive global shipping services. It is committed to enabling users in different countries and regions to conveniently and securely enjoy high-quality clothing consumption experiences. To clearly present our service standards and scope of protection, the following will detail the brand's service policy from multiple dimensions, including order processing, global shipping, product after-sales service, and information protection, allowing you to feel professional and considerate service support throughout the entire shopping process.​
1. Order Processing Service​
  1. Order Confirmation and Modification: After you successfully place an order on the official website (www.cursopolitica.com), the system will send an order confirmation email to your reserved email address within 1 working day (if you do not receive the confirmation email, you can check the order status via the contact email customer@cursopolitica.com). The email contains key information such as order number, product information, delivery address, and payment amount. If you need to modify the order information (such as adjusting the product size, changing the delivery address, etc.), please submit a modification application via the contact phone +86-19985607817 or the "My Orders" page on the official website within 24 hours after placing the order. We will provide feedback on the processing result within 12 hours; if the order has entered the preparation stage (usually 24 hours after placing the order), the information cannot be modified, and you can go through the relevant procedures in accordance with the return policy after receiving the product.​
  1. Order Cancellation Rules: Before the order is shipped, you can request to cancel the order. After submitting the cancellation application through the official website, we will complete the review within 2 working days. Once approved, the payment will be refunded to you via the original payment method. The refund arrival time is subject to the processing cycle of the payment platform or bank (usually 1-7 working days). If the order has been shipped, you need to apply for a return in accordance with the return policy after receiving the product. After the return is successful, a full refund (excluding shipping fees, subject to the return policy) will be processed for you; if you encounter problems during the order cancellation process, you can consult via the contact email customer@cursopolitica.com, and we will assist you in handling it.​
  1. Preparation and Inventory Description: We will update the product inventory information on the official website in real time. Products marked as "In Stock" will usually be prepared and shipped within 3 working days after the order is placed; for products marked as "Pre-order", the preparation cycle is subject to the description on the product details page (usually 7-15 working days). After the preparation is completed, the shipment will be made as soon as possible, and the logistics tracking number will be provided to you via email. If the product you ordered cannot be prepared normally due to temporary inventory changes, we will notify you via phone +86-19985607817 or email within 2 working days, providing you with the option to replace it with a product of the same price or cancel the order for a refund. At the same time, we will provide a certain coupon compensation according to the situation (not a member benefit discount, only used to deduct the product amount for the next purchase).​
2. Global Shipping Service​
  1. Shipping Scope and Cooperative Logistics: Our global shipping service covers many countries and regions around the world (the specific scope can be found on the "Delivery Information" page of the official website). According to the logistics conditions in different regions, we will cooperate with professional international logistics service providers (such as DHL, FedEx, UPS, etc.) to ensure that the products are delivered to you safely and efficiently. When you place an order, the system will automatically match the appropriate logistics method based on the delivery address you filled in, and display the estimated shipping fee and delivery time. You can choose the corresponding shipping service according to your needs (such as standard shipping, expedited shipping, etc., with different shipping fees and delivery times for different shipping methods).​
  1. Shipping Fee Calculation Standard: The global shipping fee is comprehensively calculated based on the weight, volume of the products you purchased, the delivery region, and the selected logistics method. The specific amount will be displayed in real time on the order confirmation page when you place the order. If the total amount of the products you purchased reaches the specified threshold (the threshold varies by region, which can be found on the official website), you can enjoy free shipping service (only free for standard shipping fees; additional price difference needs to be paid for expedited shipping); if you have questions about the shipping fee calculation, you can consult via the contact email customer@cursopolitica.com, and we will provide a detailed breakdown of the shipping fee calculation.​
  1. Logistics Tracking and Delivery Time: After the product is shipped, we will send the logistics tracking number to your reserved email address. You can query the logistics progress by entering the tracking number on the "My Orders" page of the official website or the official website of the logistics service provider. The delivery time varies by region: standard shipping usually takes 7-21 working days, and expedited shipping takes 3-10 working days (excluding customs clearance time); if the logistics information is not updated for a long time or the product is not received beyond the estimated delivery time, you can provide feedback via the contact phone +86-19985607817. We will contact the logistics service provider to verify the situation and promptly update you on the processing progress.​
  1. Customs Clearance and Tax Instructions: Customs clearance may be required during international shipping. The time required for customs clearance is determined by the local customs policies, and we will provide the necessary customs clearance documents (such as commercial invoices) to assist with customs clearance. In addition, some countries and regions may levy import duties, value-added taxes, and other fees (hereinafter referred to as "taxes"). Such taxes are levied by the local customs in accordance with relevant regulations and shall be borne by you. We do not assume the obligation to pay taxes on your behalf. Before placing an order, it is recommended that you understand the tax policies of the local customs. If the product is detained or returned by customs due to tax issues, the resulting return shipping fees and related losses shall be borne by you. You can also choose to abandon the product after receiving the customs clearance notice, and we will process a partial refund after deducting the shipping fee for you after receiving the returned product.​
3. Product After-Sales Protection Service​
  1. Product Quality Guarantee: We provide quality guarantees for all sold products, such as long dresses, midi dresses, and knitted tops. If the product you received has quality problems (such as fabric damage, workmanship defects, wrong size delivery, etc.), please submit an after-sales application via the contact email customer@cursopolitica.com within 7 working days after receiving the product, and attach the actual photos of the product problems and the order number. We will complete the review within 3 working days. Once approved, we will provide you with return, exchange, or re-delivery services (the shipping fees incurred for global shipping shall be borne by us).​
  1. Size Adaptation Consultation: To help you choose the appropriate size, we provide a detailed size chart (including size data such as shoulder width, bust, waist circumference, and clothing length) on the details page of each product on the official website. If you have questions about size selection, you can consult via the contact phone +86-19985607817 before placing the order. Our customer service staff will provide professional size recommendations based on the height, weight, body shape, and other information you provide. If the product does not fit due to improper size selection, you can apply for a return in accordance with the return policy after receiving the product (for returns due to non-quality issues, the shipping fee shall be borne by you).​
  1. Product Care Guidance: Different fabric clothing products require different care methods. We will attach care instructions (such as hand washing recommended for knitted tops, bleaching avoided for long dresses, etc.) to the product tags or inside the packaging. You can also query the correct care methods for various fabrics on the "Care Guide" page of the official website. If the product is damaged (such as shrinkage, deformation, fading, etc.) due to failure to follow the care instructions, you will not be able to enjoy the after-sales protection service. You can consult about clothing repair suggestions via the contact email customer@cursopolitica.com, and we will do our best to help you.​
4. Information and Privacy Protection Service​
  1. Personal Information Protection: During your shopping process, we will collect your necessary personal information (such as name, delivery address, contact phone number, email address, etc.) only for services such as order processing, logistics delivery, and after-sales communication. We will not disclose your personal information to third parties (except as required by laws and regulations or authorized by you). We will adopt security measures such as encryption technology to protect your personal information and prevent it from being illegally accessed, used, or tampered with. You can learn more about the collection, use, and protection rules of personal information on the "Privacy Policy" page of the official website.​
  1. Order Information Query and Confidentiality: You can query the order status, logistics information, payment records, and other contents at any time through the "My Orders" page of the official website. To ensure your information security, you need to verify your account login information (such as username, password, etc.) when querying. Our staff will strictly abide by the information confidentiality regulations when processing your order, and only use your order information within the scope of work necessity, without disclosing it to irrelevant personnel. If you find any abnormal account information or leakage of order information, you can immediately provide feedback via the contact phone +86-19985607817. We will take into account protection measures as soon as possible and investigate potential security risks.​
We are always committed to optimizing the global service system and continuously improving service quality and efficiency. If you have any questions or suggestions during the service experience, you can submit them through the "Feedback" page of the official website (www.cursopolitica.com) or contact our service team directly (contact phone: +86-19985607817; contact email: customer@cursopolitica.com). We will take every piece of feedback seriously, continuously improve our services, and provide you with a better global clothing shopping experience.​
Brand and Company Information​
  • Brand Name: Cursopolitica (Affiliated to Chengdu Ada E-commerce Co., Ltd.)​
  • Affiliated Company: Chengdu Ada E-commerce Co., Ltd.​
  • Head Office Address: Room 2, 11th Floor, Building 6, No. 222, Juguang Road, Guihu Street, Xindu District, Chengdu City, Sichuan Province​